Call 1300 096 269 for support

Free online and phone counselling

Free 24/7 online and phone counselling for people living, working or studying in Melbourne’s northern, central and western suburbs.

If you are experiencing an emergency call 000

  • What is CAREinMIND™ Wellbeing Support Service

    CAREinMIND™ Wellbeing Support Service is a free service for people who live, work or study in north, central and western Melbourne.

    CAREinMIND™ Wellbeing Support delivers free online and phone counselling to support people who are experiencing the pressures and stresses of everyday life.

    You don’t need a referral, so you can make the call at a time that suits you. Phone, video and online counselling is free (local call charges may apply).

    Professionally trained counsellors are available 24/7 to listen, support and encourage you to develop ways to manage your stresses and worries.

  • What happens when I call or start a video chat?

    You will talk to trained counsellors who are ready to listen, support and encourage you to develop strategies to manage your stresses and concerns, and help you feel better.

    Talking to a counsellor can help you with concerns like:

    • Anger management
    • Anxiety
    • Financial worries
    • Grief and loss
    • Hopelessness
    • Isolation and loneliness
    • Low self-esteem
    • Relationship and family problems
    • Sadness
    • Short-term depression
    • Stress
    • Wellbeing
    • Work stress
Woman seeking free phone counselling
How does phone counselling work?

You’ve probably heard of phone counselling. But do you know how it works? We answer your questions and explain why it’s such a popular and effective form of help.

Man asking older gentleman if he is ok on R U OK day.
How to get the conversation started on R U OK day 2018

R U OK day is on Thursday, September 13. See what you can do to get the conversation started and help reduce the suicide rate.

Lesbian couple holding hands in cafe
Is same-sex attraction normal?

Not sure about your sexual orientation? Feel like you can’t reveal your sexual identity? While many people in this situation at first fear rejection or discrimination, most find their sexual place in the world, along with people who support and accept them.

  • TiS Translating and Interpreting Service logoLBGT FlagAboriginal FlagTorres Strait Islander Flag