Call 1300 096 269 for counselling support


  • What is CAREinMIND™ Wellbeing Support Service?

    CAREinMIND™ Wellbeing Support Service is a free phone and online counselling support service.

    CAREinMIND™ Wellbeing Support Service is for anyone of any age who is feeling the pressures and stresses of everyday life.

    • It is for people who live, work or study in northern, western and central Melbourne.
    • The service is available 24-hours a day, seven days a week.

    Call 1300 096 269 to speak to a counsellor.

    If you need more intense support click here to find more programs, in this region, available with a referral from your GP or visit the More Services page.

  • About On the Line

    CAREinMIND™ Wellbeing Support Service is delivered by On the Line. This service is funded by North Western Melbourne Primary Health Network not for profit organisation and an Australian Government initiative.

    On the Line is a professional social health organisation providing counselling support, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.

    On the Line’s highly trained counsellors provide professional, quality telephone, web chat and video counselling services to more than 120,000 people each year. Many of our services are available 24 hours a day, seven days a week.

    Our counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.

    We deliver several specialist services including the Suicide Call Back ServiceSuicideLine Victoria, and MensLine Australia.


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