Phone and Online Counselling

CAREinMIND Wellbeing Support Service is a 24/7 telehealth provider that offers free professional phone and online counselling for anyone who lives or works in north, central and western Melbourne.

You do not require a medical referral to initiate contact. This means you can access free professional counselling anywhere, at a time that is convenient to you.

Phone and online counselling is seen by many to be a helpful alternative to traditional face-to-face counselling because of its less confronting approach. Our professionally trained counsellors have specialist skills in working with you to work through any pain and distress you may be feeling. The counsellor will help you with goal planning, ensuring your own safety, and help to link you to other services in the community. All staff managing our telephone or online counselling services are qualified professional counsellors, social workers or psychologists, trained to follow a contextual counselling and problem solving process to listen, understand you, and help you find ways to feel better.

We can help anyone who is affected by:

• Anger management
• Anxiety
• Financial worries
• Grief and loss
• Hopelessness
• Isolation and loneliness
• Low self-esteem
• Relationship and family problems
• Sadness
• Short-term depression
• Stress
• Wellbeing
• Work stress.

If it is an emergency, please call 000 immediately.

 

Telephone counselling

Call and talk with a professional counsellor now on 1300 096 269 at any time.

 

Online chat

Access CAREinMIND online counselling and chat with a counsellor.

• Real-time chat with a professional counsellor
• A focused session lasting up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
• A free service available 24/7.

How to access online chat:

• To access online counselling, simply click the floating chat button to the right of the screen
• A pop-up chat box will then appear
• Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
• There is no longer a need to register your details on our website.

 

Video chat

• Support via a video link allowing you to talk with a professional counsellor
• A focussed session lasting up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
• A free service available by appointment.

How to access video chat service:

• To access online counselling video chat, you will need to schedule an appointment
• Simply click the video chat button located at the bottom of each page
• A pop-up chat box will then appear
• Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
• They will take all relevant details and schedule a suitable time for a video chat appointment to take place
• Please have handy:
  • Your email address
  • Your reasons for using the CAREinMIND video counselling service.

There is no longer a need to register your details on our website.

Please note: CAREinMIND is only available to people living or working in north, central and western Melbourne, Australia.

 

Overseas

Unfortunately, we cannot provide assistance to people overseas and we recommend you contact your nearest support service.

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